Temitope Olowoniyi

IT Support Specialist | Cybersecurity Enthusiast

Lagos, NG.

About

Highly skilled IT Support Specialist with over 3 years of experience in SaaS and enterprise IT environments, specializing in Microsoft 365 and cloud services. Proven ability to troubleshoot complex technical issues and optimize IT operations for enhanced user experience and system security. Currently leveraging hands-on projects and internship experience to build robust expertise in cybersecurity, aiming to transition into a dedicated security role.

Work

GB Foods

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IT Support Analyst

Lagos, Lagos, Nigeria

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Summary

Currently serving as an IT Support Analyst at GB Foods, responsible for comprehensive IT infrastructure management and user support for over 150 employees, ensuring seamless operations and security.

Highlights

Provided comprehensive IT support to over 150 users, resolving hardware, software, and network issues remotely and onsite to maintain operational continuity.

Managed biometric access control systems (Suprema BioStar 2), overseeing facial recognition enrollment, user database management, and access rights configuration for all employees.

Streamlined PC setup for new users, configuring domain-joined devices, installing essential applications, and activating licenses to ensure immediate productivity.

Administered user accounts and access levels via Microsoft Management Console (MMC), enhancing security and compliance across the organization.

Utilized Jira for efficient technical issue management, ensuring structured resolution processes and improving response times for critical support requests.

KLEMWEB

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Cybersecurity Intern – Team Lead (VAPT)

Remote, , Nigeria

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Summary

Led a Vulnerability Assessment & Penetration Testing (VAPT) team at KLEMWEB, conducting security analyses and developing custom tools to enhance simulated client environments.

Highlights

Directed a Vulnerability Assessment & Penetration Testing (VAPT) team, overseeing security analyses within simulated client environments.

Conducted comprehensive vulnerability tests utilizing industry-standard tools such as OWASP and Webgoat to identify critical security flaws.

Developed a Python script within VS Code to automate the retrieval of IP address geolocation details via the IPinfo API, improving reconnaissance capabilities.

Implemented PDF encryption and decryption solutions using Pikepdf, enhancing data security protocols for sensitive documents.

Tek Experts

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Microsoft Technical Support Engineer

Lagos, Lagos, Nigeria

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Summary

Delivered expert Tier 2 technical support for Microsoft 365 services to a global customer base, resolving complex issues and achieving high satisfaction rates.

Highlights

Provided Tier 2 technical support for the Microsoft 365 suite (Teams, SharePoint, OneDrive, Exchange Online, Outlook), resolving complex issues for global customers.

Managed 100+ daily customer requests across chat, email, and phone, achieving a 95% first-contact resolution rate and consistently high customer satisfaction.

Resolved critical issues related to user provisioning, Entra ID (Azure AD), MFA access, and SaaS billing discrepancies, minimizing downtime for VIP clients.

Collaborated with cross-functional teams and Microsoft Engineering to escalate and resolve complex product issues, enhancing overall product stability.

Developed and updated technical documentation and knowledge base articles, facilitating efficient troubleshooting and peer support.

Provided comprehensive onboarding, training, and technical guidance to new customers, ensuring smooth adoption and optimal utilization of services.

OneCampus Academy

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Software Engineering Trainee

Remote, , Nigeria

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Summary

Gained foundational software engineering skills at OneCampus Academy, focusing on Python development, debugging, and collaborative project workflows.

Highlights

Practiced hands-on software development and debugging, utilizing Python for various programming tasks.

Engaged in collaborative project cycles, applying version control principles with GitHub.

Explored and implemented basic API workflows, integrating external services into development projects.

Volunteer

Cyber Security Instructor

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MumsWhoCode Nigeria

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Served as a Cyber Security Instructor at MumsWhoCode Nigeria, educating participants on fundamental cybersecurity concepts and network layers.

Highlights

Taught the OSI model and demonstrated how network layers interact in real-world scenarios.

Delivered engaging instructional sessions to enhance understanding of cybersecurity fundamentals.

IT Support Volunteer

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She Code Africa

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Contributed as an IT Support Volunteer at She Code Africa, providing technical assistance and mentorship to aspiring women in technology.

Highlights

Provided basic troubleshooting support to participants, resolving technical challenges effectively.

Offered career mentoring and guidance to aspiring women in tech, fostering professional development.

Education

Ladoke Akintola University of Technology

Oyo, Oyo, Nigeria
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Bachelor of Engineering Engineering Grade:

Languages

English

Yoruba

Certificates

Google Cybersecurity Professional Certificate

Coursera

Certified in Cybersecurity (CC)

ISC2

Microsoft Certified 365 Fundamentals

Microsoft

Microsoft Certified Security, Compliance and Identity Fundamentals

Microsoft

Microsoft Security Essentials

Microsoft

Introduction to Cybersecurity

Cisco

Career Essentials in Cybersecurity

Microsoft

Zendesk Customer Service

Zendesk

Microsoft 365 Commercial

Tek Experts

Skills

System Administration

Windows Administration, MMC Configuration, Server Management.

Microsoft 365 Administration

Microsoft 365 Support, Exchange Online, Microsoft Teams, SharePoint, Compliance & Security, OneDrive, Entra ID (Azure AD).

User & Device Management

User Onboarding, Device Provisioning, License Activation, User Account Management, Access Rights Configuration, Biometric Access Control (Suprema BioStar 2), Domain Join.

IT Support & Troubleshooting

Tier 2 Support, Technical Issue Resolution, MFA Troubleshooting, Identity & Access Support, Hardware Support, Software Support, Network Troubleshooting, Remote Tools, Customer Support.

Cybersecurity

Vulnerability Assessment & Penetration Testing (VAPT), OWASP, Webgoat, Network Security, Sophos Firewall, OSI Model, Cybersecurity Fundamentals, Security Essentials.

IT Service Management

Jira, Ticketing & Issue Management, Incident Management, Service Desk Operations.

Scripting & Automation

Python Scripting, VS Code, API Integration (IPinfo API), Pikepdf.

Documentation & Training

Technical Documentation, Knowledge Base Management, User Training, Onboarding Support.

Collaboration & Communication

Cross-functional Collaboration, Team Leadership, Clear Written Communication, Stakeholder Communication, Mentoring.